UXQCC Technical Communication Usability
Typical training format: 2 days
Improving the usability of Technical Communication to support clear understanding and reliable action.
Usability for behaviour-driving documentation
Procedures, handbooks or work instructions are not simply documents. They are tools that people must understand and act upon correctly — often under time pressure and in demanding conditions.
The UXQCC Technical Communication Usability certification introduces the principles of usability engineering for behaviour-driving documentation. It applies findings from cognitive and behavioural science to the structure, content and presentation of operational documents.
The objective is clear: make critical information easier to understand, easier to act upon and less prone to human comprehension and performance errors.
The learning objectives include
What is Usability Engineering for behavior driving documents?
- What is behaviour-driving documentation?
- How is Usability Engineering applied to behaviour-driving documentation?
- Why are Purpose, Scope and UX Personas essential for every document?
What are the measurable benefits of Usability engineered documents?
- How can Usability Engineering measurably reduce comprehension errors?
- How can it measurably reduce performance errors?
- How can improved document usability contribute to increased operational safety?
What insights from cognitive and behavioural psychology must be considered in behaviour-driving documents?
- What cognitive aspects must be considered?
- What behavioural aspects must be considered?
- What contextual aspects must be considered?
Why is Usability Engineering for behavior driving documents essential?
- How can usability help protect users, and why does this matter?
- Which legal and insurance-related issues may become relevant when an incident occurs?
Target audience
The certification is intended for professionals who create, manage, review or are responsible for safety-related and behaviour-driving documentation.
Typical participants include:
- Technical Writers and Document Developers
- Health, Safety and Environment Professionals
- Procedure and Process Owners
- Operations and Maintenance Professionals
- Quality and Compliance Professionals
- Engineers responsible for operating procedures
- Human Factors and Usability Professionals
- Managers responsible for operational safety and documentation quality
At the end of the training, participants will be able to:
What is Usability Engineering for behaviour-driving documents?
- Describe what behaviour-driving documentation is, what it is not, and provide three examples.
- Explain the psychological principles underlying UX Document Engineering and how it can contribute to operational safety.
- Apply principles of human cognition and behaviour to the configuration of written user documents.
- Determine clear specifications to protect documents from over- or under-documentation. Usability Engineering can only be applied against defined specifications.
What are the measurable benefits of usability-engineered documents?
- Provide an illustrative example of how comprehension control is applied.
- Describe how comprehension errors can lead to performance errors.
- Describe how reducing performance errors can contribute to reducing accidents or equipment damage.
What insights from cognitive and behavioural psychology must be engineered into such documents?
- Engineer documents to prevent cognitive overload and support comprehension.
- Engineer procedures to address behavioural reinforcement and motivation requirements.
- Engineer documents to support human pattern-recognition needs.
Why is Usability Engineering for behaviour-driving documents essential?
- Provide an illustrative explanation of how UX Document Engineering can contribute to increased operational safety.
- Describe how insurers evaluate risk using statistical models and how reducing comprehension and performance errors can contribute to reducing operational risk.
What does the UXQCC Technical Communication Usability Certification demonstrate?
The UXQCC Technical Communication Usability certification demonstrates that the certificate holder has been trained in the fundamental principles of Usability Engineering for behaviour-driving documentation.
The certification covers the application of cognitive and behavioural principles to document structure, comprehension and human performance.
To obtain the certification, candidates must complete the required training activities and successfully complete the certification assessment.
Get training
Accredited Training Providers are organisations approved to offer UXQCC certification training.
UXQCC Trainers are qualified professionals approved to deliver training for specific UXQCC certifications.