Industrial safety

2 days

UX saves life

Why is Industrial safety the critical problem?

Industrial safety depends on human performance. ISO (and other regulators) requires that all risk ranked activities must we documented in Procedures, Standards or other enabling documents. This is a regulatory requirement. Currently these documents are produced by highly trained technical writers or the like, who are masters in writing and design.

The problem is that these professionals lack the competence to human factor engineer user documents that are purposed to drive human behavior. Therefore UXQCC partners train and certify specialists to acquire these competences, and to impart them. The UXQCC also certifies user document (for example risk ranked procedures) that comply with a professionally developed catalogue of cognitive and behavioral criteria.

 

The learning objectives include

What is Usability Engineering for behavior driving documents?
  • What is a behavior driving documentation?
  • What is Usability Mapping®?
  • How does Usability Engineering applied to behavior driving documentation work?
  • Why are Purpose, Scope and UX Personas essential for every document?
What are the measurable benefits of Usability engineered documents?
  • How does it measurably reduce comprehension errors?
  • How does it measurably reduce performance errors?
  • How does it measurably increase safety?
What insights from cognitive and behavioral psychology must be engineered into such documents in order to measurably increase safety?
  • What are relevant cognitive aspects that must be considered?
  • What are relevant behavioral aspects that must be considered?
  • What are relevant contextual aspects that must be considered?
Why is Usability Engineering for behavior driving documents essential?
  • Why does Usability protect the user and why should you care?
  • Which legal and insurance related issues come into play when an incident occurs?

Target audience

  • Technical writers
  • Document developers
  • Health and safety managers
  • Process capturing people

At the end of the workshop participants will be able to

What is Usability Engineering for behavior driving documents?
  • Describe what behavior driving documentation is, what it is not, and provide three examples
  • Explain the psychological drivers and the measurability of UX Document Engineering (Usability Mapping®) and how it measurably increases safety.
  • Apply the laws of human cognition and behaviour to the configuration of written user documents.
  • Determine strict specifications to protect the document from over or under documenting. UX engineering can only be done to specifications.
What are the measurable benefits of Usability engineered documents?
  • Provide an illustrative example of how comprehension control is applied
  • Describe how comprehension errors lead to performance errors (NASA example)
  • Describe how a reduction in performance errors reduces accidents or equipment damage.
What insights from cognitive and behavioral psychology must be engineered into such documents in order to measurably increase safety?

 

  •  Engineer documents to prevent cognitive overload and to control comprehension
  • Engineer procedures to satisfy behaviour reinforcement and motivation requirements
  • Engineer documents to parallel patterns (human pattern seeking needs)
Why is Usability Engineering for behavior driving documents essential?
  • Provide an illustrative explanation of how UX document engineering measurably increases operational safety
  • Describe that insurances evaluate risk based on statistical models and that UX Engineering measurably reduces these risks

What does the UXQCC Person Certifications guarantee?
The foundation level certification guarantees that people have fully experienced all basic criteria that drive users behaviors and comprehension patterns of risk ranked documents. These experiences impart the skills required to UX engineer user document. To acquiring the FL certificate, candidates are required to:
• attended a 2 day foundation level course
• participate in all course exercises and
• pass a closing exam.
Building upon the FL certificate, people are admitted to attend a respective 4 day Master Class (MC). A successful completion of a MC guarantees that the certified person has learned how to UX engineer usability mapped documents.

What does a UXQCC Document Certificate guarantee?

UXQCC Document Certificate states that the documents examined by the UXQCC authorities are UX compliant and as such guarantee that they:

  • Measurably reduce comprehension errors
  • Measurably reduce performance errors and
  • Measurably increase safety.

This determination is made by professionally trained UX Usability experts under the governance of the UXQCC. These experts measurably asses the submitted documents purely on a catalogue of cognitive and behavioural criteria.

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Mike Hannah

Mike Hannah

Usability Saves Lives!

Klaus Hofer

Klaus Hofer

CEO at Communications And Training international

Verena Seibert-Giller

Verena Seibert-Giller

UX & Human Behavior Consultant, Trainer