UXQCC Industrial Safety Skills
Typical training format: 2 days
Improving the usability of safety-critical information to support clear understanding and reliable action.
Usability Engineering for Safety-Critical Documentation
In safety-critical environments, procedures, standards and work instructions are not simply documents. They are tools that people must understand and act upon correctly — often under time pressure and in demanding working conditions.
The UXQCC Industrial Safety Skills certification introduces the principles of usability engineering for behaviour-driving documentation. It applies findings from cognitive and behavioural science to the structure, content and presentation of safety-related documents.
The objective is clear: make critical information easier to understand, easier to act upon and less prone to human comprehension and performance errors.
The learning objectives include
What is Usability Engineering for behavior driving documents?
- What is a behavior driving documentation?
- What is Usability Mapping®?
- How does Usability Engineering applied to behavior driving documentation work?
- Why are Purpose, Scope and UX Personas essential for every document?
What are the measurable benefits of Usability engineered documents?
- How does it measurably reduce comprehension errors?
- How does it measurably reduce performance errors?
- How does it measurably increase safety?
What insights from cognitive and behavioral psychology must be engineered into such documents in order to measurably increase safety?
- What are relevant cognitive aspects that must be considered?
- What are relevant behavioral aspects that must be considered?
- What are relevant contextual aspects that must be considered?
Why is Usability Engineering for behavior driving documents essential?
- Why does Usability protect the user and why should you care?
- Which legal and insurance related issues come into play when an incident occurs?
Target audience
The certification is intended for professionals who create, manage, review or are responsible for safety-related and behaviour-driving documentation.
Typical participants include:
- Technical Writers and Document Developers
- Health, Safety and Environment Professionals
- Procedure and Process Owners
- Operations and Maintenance Professionals
- Quality and Compliance Professionals
- Engineers responsible for operating procedures
- Human Factors and Usability Professionals
- Managers responsible for operational safety and documentation quality
At the end of the workshop participants will be able to
What is Usability Engineering for behavior driving documents?
- Describe what behavior driving documentation is, what it is not, and provide three examples
- Explain the psychological drivers and the measurability of UX Document Engineering (Usability Mapping®) and how it measurably increases safety.
- Apply the laws of human cognition and behaviour to the configuration of written user documents.
- Determine strict specifications to protect the document from over or under documenting. UX engineering can only be done to specifications.
What are the measurable benefits of Usability engineered documents?
- Provide an illustrative example of how comprehension control is applied
- Describe how comprehension errors lead to performance errors (NASA example)
- Describe how a reduction in performance errors reduces accidents or equipment damage.
What insights from cognitive and behavioral psychology must be engineered into such documents in order to measurably increase safety?
- Engineer documents to prevent cognitive overload and to control comprehension
- Engineer procedures to satisfy behaviour reinforcement and motivation requirements
- Engineer documents to parallel patterns (human pattern seeking needs)
Why is Usability Engineering for behavior driving documents essential?
- Provide an illustrative explanation of how UX document engineering measurably increases operational safety
- Describe that insurances evaluate risk based on statistical models and that UX Engineering measurably reduces these risks
What does the UXQCC Industrial Safety Skills Certification demonstrate?
The UXQCC Industrial Safety Skills certification demonstrates that the certificate holder has been trained in the fundamental principles of usability engineering for behaviour-driving and safety-related documentation.
The certification covers the application of cognitive and behavioural principles to document structure, comprehension and human performance.
To obtain the certification, candidates complete the required training activities and successfully complete the certification assessment.
Further professional development
Professionals who want to develop advanced practical skills in engineering and evaluating safety-related documents may continue with advanced Usability Mapping® training.
Advanced training focuses on the practical application of the methodology to real documents and professional documentation processes.
What does a UXQCC Document Certification demonstrate?
UXQCC also offers certification of safety-related documents.
A document submitted for certification is evaluated against defined cognitive and behavioural usability criteria by qualified assessors.
The certification provides independent evidence that the assessed document has been developed and reviewed according to defined usability requirements for behaviour-driving documentation.