UXQCC Certified Professional for User Experience – Advanced Level

Typical training format: 2 – 3 days

Apply UX knowledge in projects, teams and organisations

The UXQCC CPUE Advanced Level builds on the Foundation Level and focuses on applying UX and usability knowledge in professional projects and organisations.

It develops the skills needed to manage UX activities, integrate UX into software development, plan and evaluate UX research, and use psychological insights to support well-founded design decisions.

The certification is intended for professionals who take responsibility for UX activities, coordinate projects or teams, or connect user needs with development processes and organisational goals.

On the right, you can see a sample of the UXQCC CPUE Advanced Level badge. Certified professionals may use the badge on professional profiles and résumés.

The learning objectives include

The UXQCC CPUE Advanced Level covers four closely connected areas of professional UX practice.

1. UX Management

2. UX in software development

3. UX Research and Evaluation

4. UX Psychology Insights for Design

UX Management

How can the UX maturity of an organisation be assessed?
What are the responsibilities of tactical and strategic UX management?
How are a UX vision and UX strategy developed?
How can UX activities be connected with organisational goals?
How can usability metrics, UX measurements, KPIs, KEIs and ROI be used to assess progress?

UX in Software Development

How do different software development processes affect UX work?
How can UX activities be integrated into agile development?
What role do cross-functional teams and T-shaped skills play?
How can UX activities be integrated into agile ceremonies and backlogs?
How does Dual-Track Agile support the integration of UX and software development?
Which typical problems arise between UX and development, and how can they be addressed?

UX Research and Evaluation

What is the difference between UX research, UX evaluation and usability evaluation?
How are assumptions translated into research questions and appropriate methods?
When should interviews, surveys, observations, workshops or data analysis be used?
What makes a survey methodologically valid?
How are customer journeys and user journeys developed and used?
What are the strengths and limitations of moderated and unmoderated remote usability testing?
How can established questionnaires support UX research and evaluation?

UX Psychology Insights for Design

How do behavioural and cognitive effects influence interaction with products?
How do attention and decision-making affect UX?
How does memory influence interaction and user behaviour?
How can psychological effects be recognised and considered in UX design and UX research?

Target audience

The UXQCC CPUE Advanced Level is intended for professionals who already have a foundation in User Experience and Usability and want to apply this knowledge at a more advanced level in projects, teams and organisations.

Typical participants include:

UX Managers and UX Team Leads
UX Designers and UX Researchers
Product Managers and Product Owners
Project Managers and Scrum Masters
Software Developers and Engineering Leads
Quality Assurance and Software Quality Professionals
Consultants working with UX and digital products
Managers responsible for digital products, UX or software quality

Practical experience in development or UX-related projects is recommended.

A valid UXQCC CPUE Foundation Level certificate is required before taking the Advanced Level certification examination.

The Advanced Level examination is based on the official syllabus. It consists of 40 multiple-choice questions and has a duration of 60 minutes. Candidates may prepare through an accredited UXQCC training course or independently. The official certification examination is administered by GASQ.

At the end of the training, participants will be able to

UX Management

Assess an organisation’s UX maturity.
Distinguish tactical and strategic UX management responsibilities.
Develop and communicate a UX vision.
Develop an approach for a UX strategy.
Identify appropriate UX measurements and relate UX outcomes to organisational objectives.

UX in Software Development

Explain how different development processes affect UX activities.
Identify common challenges when integrating UX and software development.
Explain the role of cross-functional teams and T-shaped skills.
Integrate UX activities into agile development practices.
Explain how Dual-Track Agile can connect discovery, design and development.

UX Research and Evaluation

Distinguish UX research, UX evaluation and usability evaluation.
Translate assumptions into research questions.
Select appropriate research and evaluation methods.
Explain strengths and limitations of surveys, observations, workshops and data analysis.
Develop and use journey maps.
Compare moderated and unmoderated remote usability testing.
Recognise common sources of bias in surveys and questionnaires.